Privacy Policy

Last updated 11 May 2025  

Kewhurst IT Solutions Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact      details
• What      information we collect, use, and why
• Lawful      bases and data protection rights
• Where      we get personal information from
• How      long we keep information
• Who      we share information with
• How      to complain

Contact details

Email

info@kewhurst.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names      and contact details
• Addresses
• Occupation
• Payment      details (including card or bank information for transfers and direct      debits)
• Usage      data (including information about how you interact with and use our      website, products and services)
• Information      relating to compliments or complaints
• Website      user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names      and contact details
• Addresses
• Purchase      or service history
• Account      information, including registration details
• Information      used for security purposes
• Marketing      preferences
• Technical      data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

• Names      and contact details
• Addresses
• Marketing      preferences
• Purchase      or account history
• Website      and app user journey information
• IP      addresses

We collect or use the following personal information for research or archiving purposes:

• Names      and contact details
• Addresses
• Purchase      or client account history
• Website      and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names      and contact details
• Address
• Payment      details
• Account      information
• Purchase      or service history
• Call      recordings
• Relevant      information from previous investigations
• Customer      or client accounts and records
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your      right of access - You have the right to ask us for copies of your      personal information. You can request other information such as details      about where we get personal information from and who we share personal      information with. There are some exemptions which means you may not      receive all the information you ask for. You can read more      about this right here.
• Your      right to rectification - You have the right to ask us to correct      or delete personal information you think is inaccurate or      incomplete. You can read more      about this right here.
• Your      right to erasure - You have the right to ask us to delete your      personal information. You can read more      about this right here.
• Your      right to restriction of processing - You have the right to ask us      to limit how we can use your personal information. You can read more      about this right here.
• Your      right to object to processing - You have the right to object to      the processing of your personal data. You can read more      about this right here.
• Your      right to data portability - You have the right to ask that we      transfer the personal information you gave us to another organisation, or      to you. You can read more      about this right here.
• Your      right to withdraw consent – When we use consent as our lawful      basis you have the right to withdraw your consent at any time. You can read more      about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent      - we have permission from you after we gave you all the relevant      information. All of your data protection rights may apply, except the      right to object. To be clear, you do have the right to withdraw your      consent at any time.
• Contract      – we have to collect or use the information so we can enter into or carry      out a contract with you. All of your data protection rights may apply      except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent      - we have permission from you after we gave you all the relevant      information. All of your data protection rights may apply, except the      right to object. To be clear, you do have the right to withdraw your      consent at any time.
• Contract      – we have to collect or use the information so we can enter into or carry      out a contract with you. All of your data protection rights may apply      except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent      - we have permission from you after we gave you all the relevant      information. All of your data protection rights may apply, except the      right to object. To be clear, you do have the right to withdraw your      consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes:

• Consent      - we have permission from you after we gave you all the relevant      information. All of your data protection rights may apply, except the      right to object. To be clear, you do have the right to withdraw your      consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent      - we have permission from you after we gave you all the relevant      information. All of your data protection rights may apply, except the      right to object. To be clear, you do have the right to withdraw your      consent at any time.
• Legal      obligation – we have to collect or use your information so we can comply      with the law. All of your data protection rights may apply, except the      right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly      from you
• Providers      of marketing lists and other personal information
• Suppliers      and service providers
• Third      parties:
  • LGG       Trading Ltd T/A PPC Leads 

How long we keep information

The default retention policy of all documentation is 2 years. This timer starts when the document is last edited. Documentation will be reviewed the first workday of 

October and be deleted if it is over 2 years old. If said documentation is still required, it must be edited and updated with business justification for keeping it 

Who we share information with

Data processors

Xero Ltd

This data processor does the following activities for us: Accounting and invoicing

GoCardless Ltd

This data processor does the following activities for us: Process Direct Debit payments

Joint Controller Relationship

LGG Trading Ltd t/a PPC Leads

We process your personal information with that joint controller for the following reason: For information updates or marketing purposes.

N-able Technologies Ltd.

We process your personal information with that joint controller for the following reason: To provide and improve products and services for clients For the operation of client or customer accounts For dealing with queries, complaints or claims For information updates or marketing purposes.

Others we share personal information with

• Professional      or legal advisors
• Organisations      we’re legally obliged to share personal information with
• Suppliers      and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint